Zensar Virtual Recruitment Drive for candidates in Digital Foundation Services
Zensar is a digital solutions and technology services company that partners
with global organizations across industries to achieve digital transformation.
With a strong track record of innovation, investment in digital solutions,
and commitment to client success, Zensar’s comprehensive range of services and
solutions help clients achieve new thresholds of business performance through
client satisfaction, excellence in delivery, and innovation.
We are inviting candidates to explore career opportunities with us.
Role: Service Desk Analyst
We are hiring candidates for Service Desk Analyst roles to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you made the right choice to join us. Please find the Job Description below:
- Escalation of Major IT Incidents.
- AD user records currency, network Share access, account provisioning/termination.
- Provide high-quality customer service on inbound and outbound calls.
- Provide efficient and effective query resolution by taking ownership for first call resolution.
- Identify opportunities to provide information regarding other value-added services.
- Participate in formal and informal team-based training.
- Adhere to all legislative requirements required for the role.
- Ensure Service Level compliance for Incidents and Requests.
- Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner.
- Use agreed on IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered.
- Maintain and improve on key Service Desk performance indicators.
- Participation in quality development.
- Active involvement in team and cultural change within the Service Desk team.
- Other responsibilities as directed by the Manager or Team Leader, Service.
Eligibility Criteria:
- B.Sc or BCA pass out in the year 2019, 2020, or 2021.
- An applicant must have scored a minimum of 60% throughout (SSC, HSC, and Graduation).
- We cater to global clients that work in the 24*7 model, associates may be required to work in a shift model.
- Flexible to work on any skill, technology, domain, job profile as per business requirements.
- Immediate joiners will be preferred for the role.
- CTC - ₹ 2.80 LPA.
Work Location:
- Work from anywhere (Pan India) or Zensar’s client location as per business requirements.
Must-Have:
- Ability to manage Service Desk processes and Service Management tooling on the job.
- Good communication and interpersonal skills.
- Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
- Able to handle 1st Line incident diagnosis and resolution.
- Ability to work flexibly and adapt to demand.
- Customer-focused.
Instructions
Interested candidates should apply online for Zensar Recruitment Drive by clicking the 'Register Now' button. Shortlisted candidates will receive an email invite for further process.